Let's get you unstuck.
Most issues are solved in 30 seconds by checking the fixes below. If not, email us — we reply same business day.
Quick fixes for common issues
These cover roughly 80% of the support tickets we receive. Click any issue to see the fix.
I never got my download email
Check spam, then search your inbox for hello@ecomfordummies.com. If still missing, we'll resend.
Troubleshoot delivery →I pasted a block but nothing's showing up
9 times out of 10: draft theme not published, or browser cache. Fix in under 60 seconds.
See the fix →I'm seeing a Liquid or schema error
Usually a copy-paste truncation. Re-copy from the original file, top to bottom.
Fix the error →The block looks broken on mobile
Add a mobile-specific media query. Step-by-step in the FAQ.
Make it mobile-friendly →Will the block work with my theme?
Tested on 30+ themes. Works on any Shopify theme, OS 2.0 or Vintage.
Check compatibility →I want to customize the colors / fonts
Every block uses CSS variables. Change one value, restyle the whole block.
Customize a block →I want a refund
30 days, no questions. Email us with "refund" in the subject. Done in a few business days.
Read the refund policy →Can I use the blocks on client stores?
Yes — your license covers any store you own or operate, including agency client builds.
Read the license →Walkthroughs and reference
Video walkthroughs, written guides, and the audit checklist for self-diagnosis.
Conversion Audit Checklist
165 things to check on your Shopify storefront. Drop your email to get it.
Installation README
Step-by-step instructions inside the playbook .zip. Read this first.
Video walkthroughs
Coming soon — first-block install walkthroughs for the most common themes.
Full block catalog
Preview every block in the playbook, sorted by category, before you buy.
Still need a human? Email us.
If the above didn't solve it, we want to help. Include the details below in your email to get the fastest reply.
hello@ecomfordummies.com
We read every message. Same-business-day reply for messages sent before 4pm ET.
- Your store URL (so we can look at it directly)
- The block name (e.g., "Sticky ATC v2")
- A screenshot of what you see vs. what you expect
- Your Shopify theme name (e.g., "Dawn", "Horizon")